FAQ

Frequently Asked Questions

Dustbunny Cleaning Services – Fresh and environmentally friendly cleaning solutions for Move in/Move out, Residential, Airbnb!

Dustbunny cleaning application caters to individuals and businesses who are in need of regular or one-time cleaning services. The goal is to provide superior service so that all clients become regulars with their preferred providers. This could include busy professionals, busy families, landlords, and property managers. The application would cater to those who value convenience and flexibility in scheduling their cleaning services. It would also appeal to those who are looking for affordable and reliable cleaning options.

Do you provide carpet cleaning services?

No, we do not offer carpet cleaning at this time.

Do you clean baseboards?

Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home. They just keep on going and going and…going…and…

How long will it take to clean my home?

The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that. Every home is different but just for an average, a 3 BR and 2 Baths may take 3-4 hrs for 2 people and 5-6 for 1 person.

We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. If you find us still scrubbing baseboards at 10pm, don’t hesitate to ask us to leave.

Are we insured?

Great question! Yes we are! We’re going to be keeping this answer nice and simple!

How much experience do our cleaners have?

All of our cleaners have at least 2-3 years experience in residential cleaning and are well trained in-house on our proprietary cleaning methods – we move with purpose – watch out!

Do you do background checks on your cleaners?

We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.

What happens if a customer is not satisfied?

We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!

Do you use natural products?

Yes! We use all natural products and in particular try to restrict our brand usage to Seventh Generation products. Our all purpose heavy cleaner is a vinegar and water solution mixture.

If you have particular products you would like to use just leave them in the comments section and we will accommodate you. If you would like to have us switch products for the next scheduled cleaning just email us! We’re keeping it simple here.

Do you use chemicals?

No, not unless you would like us to or unless there is no way for us to get out any particular stain or “gunk” build up – we may resort to a heavier all purpose cleaner with minimal chemical composition.

Do you offer any other discounts?

Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts!

Always check your email and our website for the latest coupon discounts

Do you take special requests?

Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.

Can I book a Bi-Weekly/Monthly/ Weekly cleaning just for the discount but get a onetime cleaning using the frequency discount and cancel the service?

All cleanings are processed on the date of service. 

if you have a mess– we can fix it!

For a once-off mess or regular cleaning,
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